Government of Karnataka with a vision to provide integrated services to the citizens deploying the tools of Information and Communication Technology (ICT) launched "Bangalore One" in April 2005. Bangalore One is one of the flag ship project of Government of Karnataka and has been one of the best projects in India, in delivering citizen services. Delivery of services with an enhanced speed, convenience, reliability and transparency has won many accolades from public. To scale up the operations to cover eventually all the G2C services throughout the five municipal corporations.
 

Objectives of KarnatakaOne
  • Initially, to provide G2C services in a convenient and efficient manner through the Integrated Citizen Service Centers being set up in five municipal corporations of the State.
  • To scale up the operations to cover eventually all the G2C services throughout the five municipal corporations.
  • To become a single interface for all Government to citizen transactions.
  • To enhance the accountability, transparency and responsiveness to citizen’s needs.
  • To provide cost-effective methods of service provision to the departments and agencies.
  • To provide efficient and real-time MIS and EIS to the departments.
  • To mange the service provision through partnership with a consortium of Service Providers, to be selected through a competitive bidding process.
  • To ensure speed and certainty of providing the services through enforcement of a Service Level Agreement with the selected Partner.
  • To enable the government departments and agencies to focus on their core functions and responsibilities by freeing them from the routine operations like collection of revenues and accounting, issuing of certificates etc, and thereby enhance the overall productivity of the administrative machinery.
  • Enforce accounting, issuing of certificates etc, and thereby enhance the overall productivity of the administrative machinery
  • Provide a satisfactory citizen user experience
  • Improve service quality and innovation
  • Provide a single long running dialogue across all business functions and customer access points for an integrated service delivery at one point.
  • Provide a secure, scalable and reliable interface to the users